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Article . 2011
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Information Systems
Article . 2011 . Peer-reviewed
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Article . 2011
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Process compliance analysis based on behavioural profiles

Authors: Matthias Weidlich; Artem Polyvyanyy; Nirmit Desai; Jan Mendling; Mathias Weske;

Process compliance analysis based on behavioural profiles

Abstract

Process compliance measurement is getting increasing attention in companies due to stricter legal requirements and market pressure for operational excellence. In order to judge on compliance of the business processing, the degree of behavioural deviation of a case, i.e., an observed execution sequence, is quantified with respect to a process model (referred to as fitness, or recall). Recently, different compliance measures have been proposed. Still, nearly all of them are grounded on state-based techniques and the trace equivalence criterion, in particular. As a consequence, these approaches have to deal with the state explosion problem. In this paper, we argue that a behavioural abstraction may be leveraged to measure the compliance of a process log - a collection of cases. To this end, we utilise causal behavioural profiles that capture the behavioural characteristics of process models and cases, and can be computed efficiently. We propose different compliance measures based on these profiles, discuss the impact of noise in process logs on our measures, and show how diagnostic information on non-compliance is derived. As a validation, we report on findings of applying our approach in a case study with an international service provider.

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Australia, Austria, Germany, Australia
Keywords

502050 Wirtschaftsinformatik, 330, Process compliance, compliance measurement, log conformance, root cause analysis, Process compliance, Root cause analysis, Hasso-Plattner-Institut für Digital Engineering gGmbH, 502050 Business informatics, Compliance measurement, Log conformance, 004

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
views
OpenAIRE UsageCountsViews provided by UsageCounts
downloads
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94
Top 10%
Top 1%
Top 10%
2
3
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bronze