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Artificial Intelligence in Medicine
Article . 2021 . Peer-reviewed
License: Elsevier TDM
Data sources: Crossref
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Understanding patient reviews with minimum supervision

Authors: Lin Gui 0003; Yulan He 0001;

Understanding patient reviews with minimum supervision

Abstract

Understanding patient opinions expressed towards healthcare services in online platforms could allow healthcare professionals to respond to address patients' concerns in a timely manner. Extracting patient opinion towards various aspects of health services is closely related to aspect-based sentiment analysis (ABSA) in which we need to identify both opinion targets and target-specific opinion expressions. The lack of aspect-level annotations however makes it difficult to build such an ABSA system. This paper proposes a joint learning framework for simultaneous unsupervised aspect extraction at the sentence level and supervised sentiment classification at the document level. It achieves 98.2% sentiment classification accuracy when tested on the reviews about healthcare services collected from Yelp, outperforming several strong baselines. Moreover, our model can extract coherent aspects and can automatically infer the distribution of aspects under different polarities without requiring aspect-level annotations for model learning.

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Keywords

Humans, Learning, R1, QA76, Language

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    popularity
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    Top 10%
    influence
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
6
Top 10%
Average
Average
Green