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Türk Spor ve Egzersiz Dergisi
Article . 2016 . Peer-reviewed
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The relationship of atmosphere, satisfaction, and loyalty: Sample of a fitness center

Authors: OZTAS, Mehmet; SEVILMIS, Ali; SIRIN, Erkan Faruk;

The relationship of atmosphere, satisfaction, and loyalty: Sample of a fitness center

Abstract

In the recent years, that fitness market rapidly grows, understanding of its importance and change of suggestions according to demand also revealed the importance of intangible elements as well as tangible elements. The aim of this study is to measure the relationship of atmosphere, satisfaction, and loyalty the customers, who are member to a private fitness center, perceive from this center. The study group consists of 503 participants (n male = 465; n female = 38), who are at least for six month to a private fitness center, with convenience sampling method. In this study, “Personal Information Form”, “Perceived Leisure Time Loyalty and Leisure Time Satisfaction Scale”, and "Fitness Center Atmosphere Scale" were utilized. In the analysis of data, correlation and regression analysis was used for examining the relationships between the variables and explanatory factor analysis for fitness center scale. As a result of the analyses, it was identified that fitness center atmosphere affected customer satisfaction and, satisfaction, customer loyalty. This study can cause the importance of atmosphere in the behaviors of customer satisfaction and loyalty to be better understood.

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Keywords

Fitness centers, Fitness centers;fitness center atmosphere;customer satisfaction;customer loyalty, Customer loyalty, Customer satisfaction, Spor Hekimliği, Fitness center atmosphere, Sports Medicine

  • BIP!
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    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    5
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
5
Top 10%
Average
Average
gold