Viewed by some as a backwater, only attracting those in the twilight of their career, the nurse's role on specialist health helplines is often misunderstood and undervalued. A new framework, written by senior staff at charities that employ information nurses, is set to challenge these unwarranted perceptions. 'It dignifies what we're doing,' says Cancer Research UK head information nurse Martin Ledwick, who manages a team of eight. 'And it gives nurses an idea of what we expect from them.'