[en] This document shows an overview of a web platform, which details the steps taken during the development process. The project consists of the analysis, design and implementation of a useful platform to manage incidents in a simple, efficient and real-time manner. For the implementation, the PHP programming language, HTML5 web development languages, JavaScript and CSS, as well as the set of AJAX technologies, with the phpmyAdmin database manager using the XAMP architecture have been used. The website allows users to make incidents, that is, through the incident they carry out the first contact with the platform and thus the request process starts. This content is accessible to any user previously registered or joined. Users can enter, manage and consult the incident log, which are carried by other users in their role as technicians, who are responsible for carrying out the incidents assigned by the system administrator, who is the only one authorized to register users in their different roles. The functionalities that it provides are to create, manage and assign them the incidents. These incidents are carried out more quickly through the platform, and the development of improvements in communication between users and the IT department. All this provides an advance in the organization and the results of its productivity, will be reflected in the team's work together. This project does not have as motivation to be competitive for the large existing market on tools such as "HelpDesk, Zendesk, Sysaid" among others. But the motivation is given that instead of using existing software, you choose to create a new one and thus acquire knowledge in the field of web development. Having as an objective of investigating and deepening unknown knowledge on the subject exposed in this project.

Treballs Finals de Grau d'Enginyeria Informàtica, Facultat de Matemàtiques, Universitat de Barcelona, Any: 2019, Director: Josep Vañó Chic