[en] This project is aimed to study queueing theory and it is divided in three parts. In the first part we are going to take a theoretical approach to the stochastic processes, specially to the birth and death processes which are indispensable to understand queueing theory. In the second part, we are going to use that knowledge to analyse different types of queues analytically to find some of its characteristic values. Finally in the last part, we are going to do some simulations with the queues we have worked in the previous part to verify if the values we guessed previously were right.

Treballs Finals de Grau de Matemàtiques, Facultat de Matemàtiques, Universitat de Barcelona, Any: 2018, Director: Carles Rovira Escofet