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The CHATBOT

Authors: Facchini Amondarain, Marco;
Abstract

Chatbots are disrupting the market to substitute traditional channels of interaction between businesses and customers. People nowadays are using messaging apps more than never before and when booking a flight, ordering a pizza or whatever the transaction, in many cases companies has a chatbot there, 24/7, ready to chat and give a service. This project consists on the development of InduBot, a chatbot to respond to student’s demands when searching academic information about the university. In this final report it is explained the followed phases to design, develop and implement the functional prototype. InduBot is intended to be a first step and a base for developing other chatbots to connect the university with the students. The resulting chatbot for this project can be found on the messaging app Telegram by searching TheInduBot. It has been configured to be always running on a server as a web application and through a webhook and the Telegram Bot API answer at any time to user requests. The university should be ready for chatbots and contemplate this new channel of communication because it may be the key to transform the relationship with the students in the coming years.

Country
Spain
Keywords

:Economia i organització d'empreses [Àrees temàtiques de la UPC], Intel·ligència artificial -- Programes d'ordinador, Àrees temàtiques de la UPC::Economia i organització d'empreses, Artificial intelligence -- Computer software

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
views
OpenAIRE UsageCountsViews provided by UsageCounts
downloads
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173
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