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[Competencies to manage basic healthcare units: manager's perception].

Authors: André, Adriana Maria; Ciampone, Maria Helena Trench;

[Competencies to manage basic healthcare units: manager's perception].

Abstract

El artículo describe una investigación hecha para conocer el perfil de competencias de los gestores de Centros de Salud y verificar si esas favorecen la implementación de los nuevos modelos asistenciales y gerenciales. Se eligió la modalidad investigación-acción, por ser un estudio social con base empírica, en la cual los investigadores y los sujetos de la investigación interactúan en el escenario. Se efectuaron entrevistas y grupo focal. Participaron diecinueve gestores de una Supervisión Técnica de Área de la Secretaría Municipal de Salud de São Paulo. Los temas motivadores del grupo focal se generaron a partir del análisis de las entrevistas, para propiciar la problematización. Fue evidenciado que la percepción de los gestores, al respecto de las competencias para gestionar un Centro de Salud, son basadas en una visión simplista, influenciando directamente el modo de operar las estrategias y la dinámica de los equipos, contribuyendo a la ineficacia de las propuestas.

O artigo descreve uma investigação realizada para conhecer o perfil de competências dos gestores de Unidades Básicas de Saúde (UBS) e verificar se favorecem a implementação dos novos modelos assistenciais e gerenciais propostos. A modalidade pesquisa-ação foi utilizada por se tratar de estudo social com base empírica, na qual os investigadores e sujeitos do estudo interagiam no cenário onde foi realizado. Participaram dezenove gestores de uma Supervisão Técnica de Área da Secretaria Municipal de Saúde de São Paulo. Foram realizadas entrevistas e grupo focal. Os temas disparadores do grupo foram gerados pela análise das entrevistas visando à problematização. As evidências mostraram que a percepção dos gestores em relação às competências para gerir uma UBS baseia-se em uma visão simplista que influencia diretamente o modo de operacionalização das estratégias e na dinâmica das equipes, dificultando a implementação de propostas mais eficazes.

The objective of this research was to identify the competences profile of the healthcare Unit Manager's and verify if it facility the implementation of the new clinical and managerial models proposed. To understand the changes in the health care management, the authors have analyzed the social transformation in their historical and dynamic context; the research-action methodology was chosen because the authors are involved cooperatively in the scenery. The subjects of this study were nineteen managers from one of the Health Technical Supervision in Health of São Paulo City. The data was gathered by individual interviews and by means of a focus group. Results showed that the perceptions of current managers regarding the competences to manage a Basic Healthcare Unit involving a simplistic view that directly influences the implementation of strategies and the dynamics of working teams, to becoming processes no efficient.

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Keywords

Gerencia, Professional Competence, Administración de los Servicios de Salud, Competencia profesional, Administração de Serviços de Saúde, Gerência, Brazil, Health Services Administration, Competência profissional, Management

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
11
Average
Top 10%
Average
Green
gold