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Pazarlama 4.0 Ekseninde Webrooming Uygulaması

Authors: ÖZ, Murat; KAZAK, Mustafa;

Pazarlama 4.0 Ekseninde Webrooming Uygulaması

Abstract

Son yıllarda, perakendecilik sektörü, tek kanallı perakende formatından çok kanallı perakende ortamına doğru çarpıcı bir kaymaya tanık olmuştur. Rekabetçi baskılar ve müşterilerin artan talepleri nedeniyle, perakendeciler müşterilere hizmet etmek için sürekli yeni kanallar eklemektedir. Günümüzdeki “teknoloji etkin” perakende ortamı, müşterilere günün her saatinde ve her yerden alışveriş yapma olanağı sağlamaktadır. Akıllı telefon ve tablet alımlarındaki artışın yanı sıra, sosyal medya platformlarında kullanıcı tarafından oluşturulan içeriğe olan bağlılığın artması nedeniyle, çok kanallı perakendecilik, çeşitli perakende kanallarının kesintisiz ve entegre bir yaklaşımını karakterize etmektedir. Omnichannel perakendeciliği, çeşitli perakende kanallarının kesintisiz ve entegre bir yaklaşımını karakterize eder. “Showrooming” ve “webrooming”, çok kanallı perakendede tüketiciler arasında öne çıkan alışveriş eğilimleridir. Bu çalışmanın amacı fiyat karşılaştırması motivasyonunun çok kanallı tüketicilerin “Showrooming” ve “webrooming” kararları üzerinde etkili olup olmadığını kavramsal açıdan incelemektir.

In recent years, the retail industry has witnessed a dramatic shift from a single-channel retail format to a multi-channel retail environment.Due to competitive pressures and increasing customer demands, retailers are constantly adding new channels to serve customers. Today's “technology-efficient” retail environment allows customers to shop at any time of the day and from anywhere. Multi-channel retailing characterizes a seamless and integrated approach of various retail channels, due to the increase in smartphone and tablet purchases, as well as the increased reliance on user-generated content on social media platforms. Omnichannel retailing characterizes a seamless and integrated approach of various retail channels. “Showrooming” and “webrooming” are prominent shopping trends among consumers in multi-channel retail. The purpose of this study is to examine conceptually whether the motivation of price comparison has an impact on the "showrooming" and "webrooming" decisions of multichannel consumers.

Country
Turkey
Keywords

İşletme, Pazarlama, Perakendecilik, Karşılaştırma, Çok Kanallı, Omnichannel;Marketing;Retail;Price;Comparison;Webrooming, Fiyat, Çok Kanallı;Pazarlama;Perakendecilik;Fiyat;Karşılaştırma;Webrooming, Business Administration, Webrooming

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selected citations
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This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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