Modern technological evolution, such as mobile phones, the internet, and economic development alongside the financial crises has modified the need and the behavior of the consumer at large scale. Such that these all have put increased pressure on the economy of the world and have enforced government to undertake several initiatives. The study background displays the fact that Istanbul has notably started the utilization of AI in their human resources on a routine basis. This is assisting them in making their work more manageable and easier to deal with the consumer in governmental organizations. The aim of the current study is analyzing the impact of AI on the jobs. The data has been conducted from the employees working in different governmental organizations in Istanbul where AI is being used on a routine basis. The quantitative data has been analyzed on SPSS and the findings of the study claimed that AI encompasses potential impact over sustainability, human resources, and future jobs. However, no impact has been found over the customer of governmental organization.

JEL classification: H19, O39