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Building a total quality culture

Authors: ÖZGENER, Şevki;

Building a total quality culture

Abstract

Continuous cost reduction, productivity and quality improvement have proved essential for organizations tos tay in operation. Managers cannot avoid seeing how quality has developed into the most important competitive weeapon. Many organizations have realized that TQM is the way of managing fort he future TQM is far wider in its application than assuring product or service quality-it i a way of managing business processes to ensure complete customer satisfaction at every stage, internally and externally. Thus, Total Quality Culture has recently emerged as a popular concept among researchers in the field of management. This article is about how to built a total quality culture organizations. In this article discusses the concepts of quality and total quality, quality culture and major elements of a total quality culture.

Country
Turkey
Keywords

Quality;TQM;Culture;Management;Organization, Quality, Total Quality Culture

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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