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Pandemi sürecinde kalite yönetim sistemi denetimlerindeki değişim – uzaktan denetim

Authors: ÇEPNİ, Selden;

Pandemi sürecinde kalite yönetim sistemi denetimlerindeki değişim – uzaktan denetim

Abstract

COVID-19 salgınının dünyanın birçok ülkesinde büyük ölçekte yayılması, çeşitli etkilerin ortaya çıkmasına neden olmuştur. Bu etkilerin en önemlileri sağlık, ekonomi ve sosyal alanlarında gerçekleşmektedir. Küreselleşme, dijitalleşme ve rekabet yeni koşullara, yeni karmaşıklıklara ve yeni teknolojilere yol açmaktadır. Denetim faaliyetleri, çevredeki ortamdan izole olarak çalışmadığı ve sorumluluklarını yerine getirme konusunda karşılaştığı zorluklar da arttığı için bu krizden etkilenen temel faaliyetlerden biri olarak yer almaktadır. Denetim birçok iş kolunda yer almaktadır – eğitim, sağlık, ticaret vb. Bir zamanlar sahada olan denetimler artık uzaktan teknikler kullanılarak gerçekleştiriliyor. Çalışmanın amacı, teknolojinin denetim süreci üzerindeki mevcut etkisini değerlendirmek ve denetim mesleği için teknolojik eğilimlerin gelecekteki etkilerini tartışmaktır. Bu çalışmada kalite yönetim sistemde gerçekleşen uzaktan denetim faaliyetleri üzerine bir literatür taraması yapılarak ele alınmıştır. Özellikle pandemi ile ortaya çıkan yeni normal adı altında tanımlanan uzaktan denetim faaliyetleri incelenmiştir. Bunun sonucunda, kalite yönetim sistemde uzaktan denetim faaliyetlerinin güvenilir, sürdürülebilir ve yenilikçi bir düzene doğru yol aldığı görülmüştür. Her ne kadar geleneksel yöntemler önemini koruyacak olsa da aynı zamanda otomasyon, yapay zekâ ve veri analitiğindeki denetim yenilikleri ile blok zincir teknolojisi, denetçilerin görevlerini yerine getirme şekli üzerinde de önemli fırsatlara ve etkiye sahip olacağı kanısına varılmıştır. Sonraki yıllarda pandemiden bağımsız olarak denetimlerin önemli bir ölçüde uzaktan devam edeceği öngörülmektedir. The large-scale spread of the COVID-19 epidemic in many countries of the world has led to various effects. The most important of these effects occur in the health, economic and social sphere. Globalization, digitalization, and competition lead to new conditions, new complexities, and new technologies. Since the audit activities do not work in isolation from the surrounding environment and the difficulties they face in fulfilling their responsibilities have increased, they are among the main activities affected by this crisis. Auditing is included in many lines of business - education, health, trade, etc. Inspections that were once in the field are now carried out using remote techniques. Auditing companies need to review and revise their remote auditing processes and procedures to accommodate wider use. The purpose of this paper is to assess the current impact of technology on the audit process and to discuss the future implications of technological trends for the auditing profession. In this study, the evaluation of remote audit activities performed in the quality management system has been handled by reviewing the literature. In particular, remote audit activities defined under the name of the new normal that emerged with the pandemic were examined. As a result, it has been observed that remote audit activities in the quality management system move towards a reliable, sustainable, and innovative order. Although traditional methods will remain important, control innovations in automation, artificial intelligence, and data analytics, as well as blockchain technology, can have significant opportunities and impact on the way auditors perform their tasks. In the future, it is predicted that the audits will continue from a considerable distance, regardless of the pandemic. Publisher's Version

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Turkey
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Keywords

Pandemide denetim, Remote audits, Uzaktan denetim, Yapay zekâ, Health Care Administration, Audit in a pandemic, Sağlık Kurumları Yönetimi, Kalite yönetim sistemleri, Uzaktan denetim;pandemide denetim;kalite yönetim sistemleri;yapay zekâ, Quality management systems

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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