Estudio y análisis sobre estrategias de plan de aseguramiento de calidad en software aplicadas a la automatización de la atención al usuario basado en tecnologías de voz interactiva (IVR).
Castillo Arias, Josué Antonio; Martínez Rivas, Kattya Leonor;
Estudio y análisis sobre estrategias de plan de aseguramiento de calidad en software aplicadas a la automatización de la atención al usuario basado en tecnologías de voz interactiva (IVR).
El presente documento permite diagnosticar la situación actual del aseguramiento de calidad en software bajo tecnologías IVR en el rubro financiero de la empresa salvadoreña y poder demostrar que ejecutar un buen plan de pruebas de calidad promueve mejoras sustanciales en la experiencia de los clientes al momento de utilizar los canales de atención telefónicos. Se provee a su vez, una serie de pasos y recomendaciones que pueden ser de utilidad para proyectos similares.
El Salvador
- Universidad Don Bosco El Salvador
Calidad de Software, Sistema IVR, Arquitectura IVR, Normativas
Calidad de Software, Sistema IVR, Arquitectura IVR, Normativas
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These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
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