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Governance of outsourcing and contractual relationships

Authors: FARNETI, FEDERICA; PADOVANI, EMANUELE; YOUNG, WILLIAM;

Governance of outsourcing and contractual relationships

Abstract

Many public sector organizations (PSOs) rely on outsourcing as a way to increase their “value for money” in the provision of public services (Broadbent and Guthrie, 2008). As a result, the topic of outsourcing has been addressed with some regularity in the public management literature for many years. Increasingly, attention is being directed toward the nature of the risk associated with an outsourced activity, and the resulting implications for a PSO’s managers. In this chapter, we present a framework that PSO managers can use to assess the nature of the risk they face in an outsourcing decision, and juxtapose it with alternative governance models. We argue that, as the risk associated with an outsourced service increases, so too does the sophistication of the governance model a PSO needs to use to manage it. Thus, the decision to outsource a high-risk service must depend, in part, on whether the PSO has the capability to use the requisite governance model. We begin by discussing the roots of outsourcing, with a particular focus on Considine’s (1999; 2001; 2003) Four-Governance Model framework. We assess his framework in light of our empirical research in Italian PSOs that led to our model for assessing outsourcing risk, and we argue that a PSO does not need to have a single governance model, nor even a highly sophisticated one. Rather, it may need several governance models operating simultaneously, each attuned to the risk associated with the outsourced service being managed.

Country
Italy
Keywords

PUBLIC SECTOR; OUTSOURCING; CONTRACTING OUT; GOVERNANCE

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Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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