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SOBRE LAS NUEVAS NORMAS RELATIVAS A LA DESLEALTAD DE LAS RESEÑAS DE CONSUMIDORES Y USUARIOS EN EL ENTORNO DIGITAL

Authors: DIEGUEZ AGUILERA, LAURA;

SOBRE LAS NUEVAS NORMAS RELATIVAS A LA DESLEALTAD DE LAS RESEÑAS DE CONSUMIDORES Y USUARIOS EN EL ENTORNO DIGITAL

Abstract

Las prácticas desleales sobre reseñas en línea de bienes y servicios efectuadas por consumidores y usuarios constituyen un problema creciente en la era digital. Ha sido la Directiva (UE) 2019/2161, conocida como “Directiva sobre los derechos de los consumidores en el comercio electrónico”, la que ha regulado por vez primera este asunto en la Unión Europea. Al hacerlo, ha acogido un concepto amplio de reseña que abarca desde las criticas positivas o negativas de bienes y servicios, hasta los denominados “me gusta”, “likes” o valoraciones mediante puntuaciones. Dicha Directiva ha sido incorporada al ordenamiento jurídico español a través del Real Decreto-Ley 24/2021, por el cual se ha llevado a cabo la modificación de la Ley de Competencia Desleal y del Texto Refundido de Consumidores. Como se infiere de su título, este trabajo persigue llevar a cabo una aproximación a esta nueva disciplina legal. Principalmente, será objeto de atención la tipificación por el legislador de dos prácticas sobre reseñas reputadas per se desleales, así como la obligación de información del empresario sobre la veracidad de las reseñas, cuya infracción se considera una omisión engañosa. Además, se examinará el marco normati- vo de este asunto, junto a algunas cuestiones terminológicas de interés.

Country
Italy
Keywords

prácticas desleales, comercio electrónico, reseñas y valora- ciones online de consumidores y usuarios, reseñas falsas y engañosas, Di- rectiva (UE) 2019/2161, Ley de Competencia Desleal, Texto Refundido de Consumidores y Usuarios

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Fields of Science
Fields of Science
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