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Consumers Reaction to Brands Political Activity

Authors: Valentina Mazzoli; Laura Grazzini; Diletta Acuti; Raffaele Donvito;

Consumers Reaction to Brands Political Activity

Abstract

This study offers an innovative methodology combining qualitative and quantitative content analysis to address a current debate concerning global brands taking part in political discussions. Global and local brands are more and more willing to support or disapprove political leader’s policies on critical issues such as immigration, duties or healthcare with specific communication campaigns. Although there is a long tradition that looks at companies from a political perspective, the issue of how corporate political involvement is perceived within the society and by consumers is at a moot point. The study, therefore, investigates the influence of Corporate Political Activity (Cpa) on brand reputation and consumers’ reaction, combining a social media content analysis of Facebook users’ comments with a correspondence analysis. The analysis is carried out using Nvivo for the data collection, the word frequency count and the coding process of contents, and Spss for the correspondence analysis. By considering Cpa from a Corporate Social Responsibility (Csr) perspective, the research explores the case of United Colours of Benetton (Ucb) to tackle anti-discrimination and diversity through their online advertising campaign on the Italian Facebook corporate page. Through the empirical analysis of the consumers’ reaction to social and political activities, the research offers practical managerial implications for brands considering the opportunity to participate or not in relevant discussions projecting specific outcomes. Finally, the research contributes to the literature by applying plural emerging methodological techniques in the field of online content analysis for the investigation of consumers’ perceptions

Country
Italy
Keywords

Brand reputation, 330, consumer reactions, Corporate Political Activity (Cpa), Corporate Political Activity (Cpa), Corporate Social Responsibility (Csr), Brand reputation, consumer-brand relationships, consumer reactions., Corporate Social Responsibility (Csr), 320, consumer-brand relationships, Corporate Political Activity (Cpa), Corporate Social Re sponsibility (Csr), Brand reputation, consumer-brand relationships, con sumer reactions

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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