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Loyalty

Abstract

Loyalty is described as a commitment by a consumer to rebuy or repatronize a product/service, despite situational influences and marketing efforts by competitors (Oliver, 1999). Whilst some tourists are loyal to one destination or brand such as a hotel chain, tourism has distinctive features that may impact on tourist loyalty (McKercher, Denizci-Guillet and Ng, 2012). These include infrequency of purchase and high substitutability of products (Pearce and Kang, 2009). In addition, tourists have an inherent desire to pursue novel experiences (ibid.). To incorporate these features, the tourism marketing literature has identified various factors that predict loyalty as well as the different types of loyalty in tourism, illustrated in the figure. Such knowledge helps tourism managers to develop appropriate marketing strategies.

Country
Australia
Related Organizations
Keywords

tourism management, tourism encyclopedia, tourism marketing, tourist, travel

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    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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