Helplines. Getting through.

Name: Helplines. Getting through.
Creator: J, Brodie
Keywords: Information Services, 03 medical and health sciences, 0302 clinical medicine, Hotlines, Neoplasms, Humans, State Medicine, United Kingdom, 3. Good health, Program Evaluation

J, Brodie

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Article . 2001

Data sources: Europe PubMed Central

Helplines. Getting through.

descriptionPublicationkeyboard_double_arrow_right Article 05 Jul 2001 English Journal:The Health service journal, volume 111 (issn: 0952-2271,

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Authors: J, Brodie;

pmid: 11393016

Helplines. Getting through.

- Summary
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Abstract

A specialised cancer telephone advice line deals with 1,000 calls a week. But many callers don't get through first time. The helpline operates Monday to Friday, 9am-7pm. Peaks in demand follow television and newspaper coverage of cancer. The launch of a website has not led to a decrease in calls. Callers show a high degree of persistence.

Keywords

Information Services, Hotlines, Neoplasms, Humans, State Medicine, United Kingdom, Program Evaluation

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