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RE.PUBLIC@POLIMI Research Publications at Politecnico di Milano
Part of book or chapter of book . 2022
Full-Text: https://re.public.polimi.it/bitstream/11311/1223349/3/Chapter%205.pdf
Data sources: RE.PUBLIC@POLIMI Research Publications at Politecnico di Milano
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Designing the Intangible: Services and Service Design Methodologies and Tools

descriptionPublicationkeyboard_double_arrow_right Part of book or chapter of book 01 Jan 2022 Italy English Publisher:Maggioli Spa
Authors: G. Carella; E. Marengoni;

handle: 11311/1223349

Designing the Intangible: Services and Service Design Methodologies and Tools

Abstract

Today, global economies are dominated by services; technology is creating even more opportunities to create meaningful service experiences for users. The ability to envision and implement complex systems and services is key for companies today. This chapter presents a few relevant trends in the field of services, describes the structure and the components of a service, and presents the most important service design tools, such as service offering maps, user personas, user journey maps, and service blueprints.

Country
Italy
Related Organizations
Keywords

service design, service design tools

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green