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Operators are Only Human: Facilitating Situated Decision Support in Industrial Environments

Authors: Hals, Nils Henrik;

Operators are Only Human: Facilitating Situated Decision Support in Industrial Environments

Abstract

This thesis presents a review of the state of the art in Decision Making literature to elicit four current challenges in supporting Decision Making through system design, in situated industrial environments. A collaboration project with the Norwegian Aluminum industry identifies the need of continuous workplace-education for their operators. They lack knowledge of the processes they support. A thorough literature review into human decision making, automation, and decision support systems provides a set of four current challenges for supporting human decisions: Decision Automation Systems, Feedback, Information Presentation, and Learning. These challenges are combined with human decision literature, indicating opportunities for solutions. A design of a screen-based Decision Support System using a theoretical case domain demonstrates an implementation of opportunities from the current challenges, into novel solutions. The article recommends further research into the applications of the current challenges of Decision Support Systems in industrial environments, by implementing and evaluating a solution based on the opportunities of information systems in a situated environment.

Keywords

Informatikk, Programvaresystemer

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green