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Organizational excellence in healthcare

Authors: Does, R.J.M.M.; van den Heuvel, J.;

Organizational excellence in healthcare

Abstract

Healthcare, as any other service operation, requires systematic innovation efforts to remain competitive, cost efficient and up to date. In this paper, we outline a methodology and present how principles of two improvement programs, i.e., Lean Thinking and Six Sigma, can be combined to provide an effective framework for producing systematic innovation efforts in healthcare. The benefits of this approach are that healthcare cost increases can be kept in control, while quality is improved, and better healthcare is provided. The approach is illustrated by a longitudinal case study of a period of five years in a hospital.

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Netherlands
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Keywords

330, 650

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green
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