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Recolector de Ciencia Abierta, RECOLECTA
Article . 2010
Data sources: Recolector de Ciencia Abierta, RECOLECTA
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Recolector de Ciencia Abierta, RECOLECTA
Article . 2010
Data sources: Recolector de Ciencia Abierta, RECOLECTA
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La importancia de las Cartas de Servicios

descriptionPublicationkeyboard_double_arrow_right Article 01 Jan 2010
Authors: Torrijos Chaparro, Antonio;

handle: 11162/37390

La importancia de las Cartas de Servicios

Abstract

Los ciudadanos destinatarios de un servicio público podrían ejercer mejor sus derechos si conocieran qué nivel de calidad debe tener este servicio con sus usuarios. Las Cartas de Servicios son un ejemplo de comunicación y transparencia organizativa. Estas se pueden definir como un documento mediante el que se informa al ciudadano de las cualidades con las que se proveen las prestaciones y servicios públicos. También, se erigen en una herramienta para planificar y gestionar un centro educativo y es un elemento de compromiso con el ciudadano.

CRIF Las Acacias. Dirección General de Mejora de la Calidad de la Enseñanza. Comunidad de Madrid; Calle General Ricardos, 179; 28025 Madrid; Tel. +34915250893; Fax +34915255888; SRPPIDE@madrid.org

ESP

Keywords

documento administrativo, difusión de la información, gestión del centro de enseñanza, calidad de la educación

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    popularity
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    influence
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green