Book ; The concept of governance in recent years has evolvedwith the introduction of information and communication technologies (ICT). Governments can now provide services without the need for the traditional face-to-face interaction.This undoubtedly represents a marked change; more so, for African countries whose governance measures are increasingly measured by their ability to reduce bureaucracy levels through the use of e-governance.1 In this model, a government is expected to incorporate three types of interactions namely: governmentto- government (G2G), government-to-business (G2B) and government-to-citizen (G2C). It is not surprising therefore that e-government has become an important theme and benchmark for the assessment of development via the ability to facilitate government services through ICT initiatives such as web portals. As most African national regulatory authorities (NRAs) already have a website or are in the process of establishing one, it is clear that this is viewed as an important or necessary activity. A website provides a fundamental window to realise the true spirit of egovernment. A properly built website provides citizens and other stakeholders with one of the best interfaces to the regulatory agency. It allows for self-service around the clock and reduces long queues and time as is evident in many African government agencies. In addition, international and local businesses can search for and even apply for certain facilities online without having to make a physical journey to the government agency. A website thus becomes a virtual representation of the entire organization in cyberspace (Wattegama 2007). As Mahan (2005) correctly observes, the importance of a national telecom regulatory authority website can never be underestimated. A NRA is one of the key government agencies in any country. It is the apex body that is largely responsible for the healthy growth of the telecom sector and the diffusion of telecom services to the public at all levels. It serves a large group of ...