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Recolector de Ciencia Abierta, RECOLECTA
Bachelor thesis . 2020
Data sources: Recolector de Ciencia Abierta, RECOLECTA
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GESTIÓN DE LA CALIDAD DEL SERVICIO

descriptionPublicationkeyboard_double_arrow_right Bachelor thesis 01 Jan 2020 Spanish Publisher:Jaén: Universidad de Jaén
Authors: QUESADA FERNÁNDEZ, IRENE;

handle: 10953.1/12960

GESTIÓN DE LA CALIDAD DEL SERVICIO

Abstract

Estudio y análisis de la medición de la calidad del servicio realizado a la empresa OEDIM SL., mediante una entrevista al máximo encargado y un cuestionario a los clientes basado en el modelo SERVQUAL, analizando las dimensiones más relevantes para el proyecto. Estas herramientas han permitido obtener conclusiones y propuestas de mejora. Study and analysis of the measurement of the quality of the service made to the company OEDIM SL., Through an interview with the maximum manager and a questionnaire to the clients based on the SERVQUAL model, analyzing the most relevant dimensions for the project. These tools have allowed us to obtain conclusions and proposals for improvement.

Keywords

5311.05, MÁRKETING

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green