Powered by OpenAIRE graph
Found an issue? Give us feedback
PubliCattarrow_drop_down
PubliCatt
Conference object . 2014
Data sources: PubliCatt
addClaim

Consumer-brand engagement: toward a comprehensive theoretical framework

Authors: Graffigna G; Gambetti RC;

Consumer-brand engagement: toward a comprehensive theoretical framework

Abstract

Consumer-brand engagement (CBE) is a recent concept in the marketing literature expanding the domain of relationship marketing. The concept of CBE has become increasingly important in the academic and managerial marketing debate over the last years, as Brodie et al. (2011) and Gambetti and Graffigna (2010) pointed out, being recently recognized as a central marketing issue by the Marketing Science Institute (2010). CBE has been seen by academics as a fundamental driver of both consumer decision-making process and brand equity, being considered by marketers as a priority in branding strategies. In the current academic marketing debate there is a clear intention toward the development of a unitary definition of the CBE concept. Extant studies made a great effort in defining the key dimensions which play a role in the development of CBE as well as the main drivers of this construct. However, authoritative scholars interested in defining and measuring CBE focused so far on this concept as a static state of mind of an individual that can be circumscribed to an affinity-based oneto- one relationship form between brand and consumer. Only a few scholars put forth the idea that CBE is a process-based phenomenon, acting as an overarching construct that has a dynamic nature and that includes and organizes other dimensions of the consumption experience. In this regard, we believe that in order to attempt a realistic definition of CBE, it is necessary to found the construct on the basis of a context-driven, inductive, field research approach. Hence, our study develops a Grounded Theory methodological approach pursuing an inductive point of view rooted in the field and firmly anchored in data that investigates consumers’ and practitioners’ experience of CBE. Our aim is to draft a first ecological foundation of the CBE construct.

Country
Italy
Keywords

Grounded Theory, theoretical framework, consumer brand engagement

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Upload OA version
Are you the author of this publication? Upload your Open Access version to Zenodo!
It’s fast and easy, just two clicks!