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Formación y entrenamiento para personal de contacto en empresas de servicios

descriptionPublicationkeyboard_double_arrow_right Article 25 Jan 2021 Colombia Spanish; Castilian Publisher:Fondo Editorial Universidad EAFIT
Authors: Sanclemente-Tellez, Juan Carlos;

handle: 10784/24859

Formación y entrenamiento para personal de contacto en empresas de servicios

Abstract

El artículo presenta los resultados de una investigación en una empresa de servicios que ofrece seguros e inversiones a nivel nacional, localizada en Medellín. El objetivo es analizar las distintas dimensiones que hacen parte de los constructos formació

Country
Colombia
Related Organizations
Keywords

gestión de recursos humanos, entrenamiento, empresas de servicios, personal de contacto, Formación

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Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
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