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Repositorio Documental UMNG
Bachelor thesis . 2020
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¿Cómo es percibido el servicio al cliente en Colombia?

Authors: Gómez Vallejo, Juan Esteban;

¿Cómo es percibido el servicio al cliente en Colombia?

Abstract

La percepción que se tiene acerca del servicio al cliente en Colombia, tomando como foco la importancia que tiene la cultura del servicio al cliente como parte fundamental del éxito empresarial. The perception of customer service in Colombia, taking as a focus the importance of customer service culture as a fundamental part of business success. Pregrado

Country
Colombia
Related Organizations
Keywords

CULTURA CORPORATIVA, colombia, customer service, SERVICIO AL CLIENTE, servicio al cliente

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green