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Logistics Research
Article . 2019
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Article . 2019
Data sources: DBLP
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Article . 2019
License: CC BY
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OPUS Augsburg
Article . 2020
License: CC BY
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Integrating Customer Choice in Differentiated Slotting for Last-Mile Logistics.

Authors: Jochen Mackert; Claudius Steinhardt; Robert Klein;

Integrating Customer Choice in Differentiated Slotting for Last-Mile Logistics.

Abstract

In this paper, we study an e-grocer’s problem of differentiated slotting in last-mile logistics for attended home delivery. The purpose of differentiated slotting is to statically determine which time slots should be on offer throughout the selling horizon in each area of a delivery region on each future service day such that costeffective last-mile delivery schedules on an operational level can be expected. For this purpose, in addition to an appropriate approximation of potential delivery tours and costs, it is crucial to adequately consider the customer choice behavior between slots. In this paper, we propose a model-based, profit-oriented slotting approach that accounts for such choice behavior in a realistic, sophisticated fashion using a finite-mixture multinomial logit choice model. We formulate the resulting optimization problem as a non-linear mixedinteger program and show how it can be linearized. Further, we conduct a computational study to examine the benefit of the new approach. In particular, we demonstrate the superiority of our approach to existing approaches in the academic literature, which neglect or simplistically approximate customer choice behavior and which are purely cost-based.

Country
Germany
Keywords

e-grocery, customer choice behavior, mixed-integer programming, ddc:330, ddc:650, delivery time slot, Industries. Land use. Labor, last-mile logistics, attended home delivery, HD28-9999, Transportation and communications, HE1-9990

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Published in a Diamond OA journal