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Research . 2021
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Parcel locker stations: A solution for the last mile?

Authors: Niederprüm, Antonia; van Lienden, Willem;

Parcel locker stations: A solution for the last mile?

Abstract

Postal outlets and parcel shops are increasingly complemented by parcel locker stations. This paper explores the potential reasons for varying trends in the use of parcel locker stations in Europe and discusses the role of parcel locker stations in e-commerce delivery. The paper aims to identify challenges and key drivers for the development of networks of parcel locker stations based on case studies for a selection of countries. It analyses typical business models and discusses the economic reasons for the dominance of exclusively operated networks. The country studies show that establishing a parcel locker network requires significant investments and a dedicated digital strategy by the respective operators. We expect that the increased use of parcel locker stations in Germany will require significant incentives to motivate users (senders and recipients) in choosing this delivery method above home delivery.

Keywords

L20, L87, L81, e-commerce delivery, Parcel locker stations, ddc:380, delivery option

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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