Powered by OpenAIRE graph
Found an issue? Give us feedback
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/ Pakistan Journal of ...arrow_drop_down
image/svg+xml art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos Open Access logo, converted into svg, designed by PLoS. This version with transparent background. http://commons.wikimedia.org/wiki/File:Open_Access_logo_PLoS_white.svg art designer at PLoS, modified by Wikipedia users Nina, Beao, JakobVoss, and AnonMoos http://www.plos.org/
EconStor
Article . 2018
License: CC BY NC
Data sources: EconStor
versions View all 2 versions
addClaim

The Role of Trust and Social Presence in Social Commerce Purchase Intention

Authors: Hassan, Masoodul; Iqbal, Zeeshan; Khanum, Bakhtawar;

The Role of Trust and Social Presence in Social Commerce Purchase Intention

Abstract

Social commerce is a new advancement of e-commerce that merges the commercial and social activities by deploying social technologies into e-commerce sites. Social commerce reintroduces e-commerce from the perspective of social media/ networks. This study was aimed to evaluate the individuals’ intention towards social commerce in Pakistani context. The research model was examined in the light of positivist paradigm adapted questionnaire distributed among the people to yield data about the study constructs. The researchers employed PLS-SEM approach by using Smart PLS software to examine the hypothesized relationships. The findings suggest that social presence significantly influences the individuals’ intention towards social commerce with the mediation of customers’ experience. Furthermore, trust disposition, integrity of seller, competency of seller, and benevolence of seller positively shape the trust in marketplace. Moreover, trust in marketplace directly and significantly influences the individuals’ electronic word-ofmouth and purchase intention towards social commerce. Theoretically, these findings contribute to a better understanding of the effect of social presence and trusting beliefs on individuals’ electronic word-of-mouth and purchase intention towards social commerce. Finally, practical implications for nurturing thriving businesses in social commerce environment along with limitations and directions for future research have also been provided.

Keywords

purchase intention, HF1-6182, ddc:330, electronic word of mouth (ewom), electronic word of mouth (eWOM), Commerce, social commerce, trust in marketplace, online shopping, social network sites (sns), social network sites (SNS)

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
Powered by OpenAIRE graph
Found an issue? Give us feedback
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold