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Comunicação Estratégica na Diplomacia: A Transformação da Instituição Diplomática e o Processo de Comunicação Digital

Authors: Oliveira, Fernanda Senra de;

Comunicação Estratégica na Diplomacia: A Transformação da Instituição Diplomática e o Processo de Comunicação Digital

Abstract

This report was based on the curricular internship experience at the Consulate General of Portugal in Stuttgart, Germany, under the guidance of the Consul General Dr. Leandro Amado, with a total duration of eight months. In this context, a theoretical study of Strategic Communication, its application in Diplomacy, and the pertinence of these concepts in the projects implemented during the internship was carried out and presented here. Among the Consulate's objectives, in the scope of communication, it was intended to consolidate a strong, present institutional identity at the service of the Portuguese community residing in its area of jurisdiction, and to promote public diplomacy and every action of interest to Portugal, whether cultural, commercial, or social. The institution also intended to contribute to the actions of the other institutions of the Ministry of Foreign Affairs, create new connections and broaden relations with the Portuguese community. The activities undertaken and the projects developed were established with a view to ensuring that these objectives were met. At the end, the considerations of this report, as well as the evaluation of the internship by the supervisor, the answers obtained to the starting question - "How do visual identity and digital communication promote the transformation of a diplomatic institution?" - are clear. In this sense, it is confirmed that the communication projects developed not only established an image of positive reputation, based on transparency and commitment to the community, but also strengthened relations with the community and the public, in the sphere of diplomacy, promoting greater participation and involvement by users. The efficiency of the actions was verified through the analysis of data analysis obtained from the digital platforms.

O presente relatório foi fundamentado na experiência de estágio curricular realizado no Consulado-Geral de Portugal em Estugarda, na Alemanha, sob orientação do Cônsul Geral Dr. Leandro Amado, com duração total de oito meses. Neste contexto, será aqui apresentado um estudo teórico sobre Comunicação Estratégica, sua aplicação na Diplomacia, e a relação desses conceitos com os projetos implementados no decorrer do estágio. Dentre os objetivos do Consulado, no âmbito da comunicação, pretendia-se consolidar uma identidade institucional forte e presente, ao serviço da comunidade portuguesa residente na sua área de jurisdição, e promover a diplomacia pública e toda ação de interesse para Portugal, seja cultural, comercial ou social. A instituição tencionava ainda contribuir com as ações das demais instituições do Ministérios dos Negócios Estrangeiros (MNE), criar novas conexões e ampliar as relações com a comunidade portuguesa. As atividades realizadas e os projetos desenvolvidos foram estabelecidos com o propósito de garantir o cumprimento destes objetivos. Nas considerações finais deste relatório, bem como na avaliação do estágio pelo orientador, ficam claras as respostas obtidas para a pergunta de partida - "De que forma a identidade visual e a comunicação digital promovem a transformação da instituição diplomática?". No final, confirma-se que os projetos de comunicação desenvolvidos não só estabeleceram uma imagem de reputação positiva, com base na transparência e no compromisso com a comunidade, mas também estreitaram as relações com a comunidade e com o público, na esfera da diplomacia, promovendo maior participação e envolvimento por parte dos utilizadores. A eficiência das ações foi constatada através da análise dos dados obtidos das plataformas digitais.

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Portugal
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Keywords

Domínio/Área Científica::Humanidades::Ciências da Comunicação::Publicidade e Relações Públicas, Identidade Visual, Diplomacia Digital, Comunicação Estratégica Organizacional, Redes Sociais

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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