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Estratégias de Marketing Digital – Setor das marcas de moda de luxo

Authors: Portela, Ana Sofia Conceição;

Estratégias de Marketing Digital – Setor das marcas de moda de luxo

Abstract

O objetivo desta dissertação é perceber como é que as marcas de moda de luxo operam no online. O foco está em estudar as estratégias de marketing digital da amostra selecionada, com o intuito de responder à problemática associada à transparência da experiência de luxo vivenciada nas lojas físicas para o online. A abordagem ao estudo foi feita através da análise dos conteúdos do website e redes sociais sobre 11 marcas de moda de luxo, entre elas Gucci, Louis Vuitton, Chanel, Dior, Balenciaga, Armani, Yves Saint Laurent, Burberry, Hermès, Prada e Fendi, através da utilização da Grelha de Análise de Hansen (2011), Grelha de Merchandising Visual Digital – MVD, de Ha, Kwon, & Lennon (2007), Grelha de Análise de Conteúdo nas Redes Sociais, Facebook e Instagram, de Grassi e Marques (2018) e a Grelha de Desempenho nas Redes Sociais, Facebook e Instagram, de Grassi e Marques (2018). As conclusões mostraram que a maioria das marcas de moda de luxo optam pela estratégia de e-commerce no seu plano de negócios, bem como a promoção dos seus produtos nas redes sociais. Os resultados também permitem concluir que existem múltiplas estratégias e ações que permitem promover os seus produtos no meio online. Contudo, foi possível constatar aspetos que necessitam de melhoria, entre eles a interação com os utilizadores nas redes sociais.

Country
Portugal
Related Organizations
Keywords

Social media, Digital marketing strategies, Experiência de luxo no online, Redes sociais, Estratégias de marketing digital, Websites, Marcas de moda de luxo, Luxury online experience, Luxury fashion brands

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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