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Consumer-brand engagement on Instagram

Authors: Mendes, José Alexandre Feliciano;

Consumer-brand engagement on Instagram

Abstract

Social media has been subject to an increasing number of studies. Although there is empirical research on consumer–brand interaction on social media, such as on Facebook, there is still a lack of studies on other SNS. As a marketing tool that allows brands to connect and engage with their consumers, Instagram is pointed out as a critical social network. However, there is still a lack of marketing studies on consumer-brand engagement on Instagram. Therefore, the purpose of this research is to understand the motivations for consumer to engage with a brand through Instagram. The findings should provide brand managers guidelines to develop a more effective strategy to approach this SNS. In order to fulfill the research purpose, we used an online survey with 177 valid responses. To understand the relationship between consumer motivations and consumer-brand engagement on Instagram, a multiple linear regression was performed. The results indicate that the main motivation to consume brand content on Instagram is search for information. The main motivations to actively interact with brand related content are social influence and personal identity. Brands that seek to attract their consumers to their Instagram page should offer convenient access to information, by creating interesting content through short stories, videos or photos, they should also stimulate users to share their opinion and offer appealing prizes and discounts. Further research could apply this study to a specific brand or product category.

Country
Portugal
Related Organizations
Keywords

Social media, Social networking sites, Instagram, Motivations, Consumer-brand engagement, Domínio/Área Científica::Ciências Sociais::Ciências da Comunicação

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visibility
download
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
views
OpenAIRE UsageCountsViews provided by UsageCounts
downloads
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0
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98
259
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