Critical Software has started implementing a Balanced Scorecard system to improve the relation between its strategic objectives and the measures necessary to achieve them. So far, this has been done mostly at the qualitative level, but the company would now like to take the next step and proceed to a more quantitative stage. The questions raised at the study group are related to this and they encompass issues such as whether or not the connections between indicators which have been established by the company empirically can be checked and how it is possible to establish quantitative relations between the relevant variables.