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Brand/store loyalty or not?

Authors: COLLESEI, Umberto; CHECCHINATO, Francesca; GAZZOLA, Paola; A. Mortara;

Brand/store loyalty or not?

Abstract

Brand loyalty is one of the most debated issues by scholars and corporations alike. Such issues have been studied from different aspects as they represent the most important feedback to customer satisfaction which is the core of any marketing strategy. However, today’s consumer is a mobile flip-flopper with a rather unstable attitude and behavior towards brand, stores and products. Such instability is further motivated by perceived advantages in terms of price and also affected by an emotional factor in the purchasing process. Furthermore, there is a general change of the consumers’ attitude due to certain basic changes of today’s society which makes people more unsecure in regards to one’s values. The objective of this paper is to investigate whether there is a consumer who remains loyal to the product’s brands and store. For this purpose a questionnaire has been developed whose analysis should enable the authors to identify some consumer groups who share the same behavior as far as brand and store loyalty are concerned

Country
Italy
Keywords

store loyalty, customer loyalty, consumer behavior, Settore SECS-P/08 - Economia E Gestione Delle Imprese, brand loyalty

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green