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Brand Community Duty: The Role of Duty in Brand Communities

Authors: Goellner, Katharina;

Brand Community Duty: The Role of Duty in Brand Communities

Abstract

In their exploratory study Muniz & O’Guinn (2001) found three markers of a brand community: a sense of belonging, rituals and tradition and a sense of duty toward the community. Two of the three markers of community have been included in conceptual models on brand communities. However, the third marker (sense of duty) has not been implemented up to now. Hence, the objective of this thesis is to extend Bagozzi & Dholakia’s (2006) brand community model by incorporating the construct “sense of duty”. In this research, a conceptual model of brand communities is developed. Overall, the findings support the conceptual model. The results show that sense of duty is a decisive mediator of brand community behaviours and that sense of duty is divided into three distinct components: new member integration, product usage and member retention. Further, this research indicates that community-related behavioural intentions are not significantly related to purchase intentions.

Country
Canada
Related Organizations
Keywords

brand community, structural equation modelling

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green