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Calidad percibida, calidad global del servicio, satisfacción global del servicio, valor percibido del servicio e intenciones futuras de un evento deportivo: Percepciones de los triatletas portugueses

Authors: Jacinto, Miguel; Margarido, Cristóvão; Sousa, Marlene; Marques, José; Varela, Jorge; Amaro, Nuno; Morquecho Sánchez, Raquel; +4 Authors

Calidad percibida, calidad global del servicio, satisfacción global del servicio, valor percibido del servicio e intenciones futuras de un evento deportivo: Percepciones de los triatletas portugueses

Abstract

El objetivo de este estudio fue analizar la estructura factorial de un modelo para evaluar la percepción de satisfacción y calidad de un acontecimiento deportivo. Se desarrolló un análisis factorial confirmatorio para probar la estructura factorial. La presente muestra comprendió 208 participantes triatletas portugueses (hombres = 148; Edad media = 41.29 ± 11.28). De estos participantes, 169 declararon practicar ejercicio físico más de 4 veces por semana y 153 dijeron haber participado en 5 o más pruebas de triatlón. Los resultados actuales mostraron que el modelo de medición presentaba un ajuste adecuado (modelo muestral total: χ2/df = 2.748, B-S p< .001, TLI = .928, CFI = 0.940, SRMR = 0.075, RMSEA = 0.092 (CI = 1.068, 1.671). Estos resultados apoyan el uso de este modelo para evaluar todas las dimensiones asociadas a un acontecimiento deportivo, en particular el triatlón.

O objetivo deste estudo foi analisar a estrutura fatorial de um modelo de avaliação da perceção da satisfação e da qualidade de um evento desportivo. A análise fatorial confirmatória foi desenvolvida para testar a estrutura fatorial. A presente amostra foi constituída por 208 participantes triatletas portugueses (sexo masculino = 148; idade média = 41.29 ± 11.28). Destes participantes, 169 referiram praticar exercício físico? mais de 4 vezes por semana e 153 afirmaram ter participado em 5 ou mais eventos de triatlo. Os resultados atuais mostraram que o modelo de medida apresentou um ajuste adequado (modelo da amostra total: χ2/df = 2.748, B-S p< .001, TLI = .928, CFI = 0.940, SRMR = 0.075, RMSEA = 0.092 (IC = 1.068, 1.671). Estes resultados apoiam a utilização deste modelo para avaliar todas as dimensões associadas a um evento desportivo, em particular o triatlo

The aim of this study was to analyse the factor structure of a model to assess the perception of satisfaction and quality of a sport event. Confirmatory factor analysis was developed to test the factor structure. The present sample comprised 208 Portuguese triathlete participants (males = 148; Mean age = 41.29 ± 11.28). Of these participants, 169 reported practice of physical activity more than 4 times a week and 153 said they had completed part in 5 or more triathlon events. Current results showed that the measurement model presented adequate fit (total sample model: χ2/df = 2.748, B-S p< .001, TLI = .928, CFI = 0.940, SRMR = 0.075, RMSEA = 0.092 (CI = 1.068, 1.671). These results support the use of this model to assess all the dimensions associated with a sporting event, particularly triathlon.

Keywords

Overall service quality, Satisfacción global del servicio, Calidad percibida, Satisfação global do serviço, Perceived quality, Calidad global del servicio, Intenciones de futuro, Future intentions, Valor percebido do serviço, Intenções futuras, CDU::1 - Filosofía y psicología::159.9 - Psicología, CDU::7 Bellas artes::79 - Diversiones. Espectáculos. Cine. Teatro. Danza. Juegos.Deportes, Qualidade global do serviço, Qualidade percebida, Valor percibido del servicio, Perceived service value

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green