Powered by OpenAIRE graph
Found an issue? Give us feedback
addClaim

Comportamentos de cidadania organizacional: Investigando novas e velhas relações

Authors: Santos, Aline Seabra;

Comportamentos de cidadania organizacional: Investigando novas e velhas relações

Abstract

Partindo da constatação de que é necessário continuar a estudar os comportamentos de cidadania organizacional (CCO) e melhor compreender quais as variáveis individuais que os podem favorecer, este estudo pretende investigar de que forma cinco tipos de CCO se relacionam com a satisfação no trabalho, enquanto variável tradicionalmente estudada, e a estabilidade do emprego e o capital psicológico positivo (PsyCap), enquanto variáveis introduzidas no estudo dos CCO muito recentemente. Para tal, recorre-se ao modelo de integração profissional, que permite estudar em conjunto a satisfação e a estabilidade. Utilizando uma metodologia quantitativa, estudou-se uma amostra de 391 trabalhadores de organizações em território nacional, maiores de idade e com colegas e superiores hierárquicos. Os principais resultados mostram que os CCO se relacionam com todas as variáveis em estudo. Quando estudadas em conjunto, a satisfação e a estabilidade desempenham diferentes papéis na relação entre a integração profissional e os CCO, sendo que os trabalhadores satisfeitos e instáveis são os que mais exibem estes tipos de comportamentos, ao contrário dos insatisfeitos e instáveis. Porém, embora os níveis médios de CCO destes últimos sejam mais baixos, aqueles que têm um PsyCap elevado mostram ter níveis mais elevados de CCO do que os seus pares com um PsyCap reduzido. Finalmente, o PsyCap apresenta-se como mediador entre a satisfação no trabalho e alguns CCO. Apesar de tudo, os modelos estatísticos que combinam satisfação, estabilidade e PsyCap parecem explicar pouca variação dos CCO, sugerindo que há muitas outras variáveis que devem ser consideradas na investigação sobre estes comportamentos. São discutidas as implicações destes resultados para a investigação e para a prática.

The study of Organizational Citizenship Behaviors (OCB) needs to be pursued in order to understand the variables that may favor them. The aim of this study is to identify how five types of OCB are related to work satisfaction, a traditionally studied variable, and job insecurity and positive psychological capital (PsyCap), two variables recently introduced in OCB studies. To do so, we used the model of professional integration which allows the study of satisfaction and security together. Using a quantitative approach, we studied a sample of 391 workers of organizations operating in Portugal, who were over 18 years old and had colleagues and superiors. Main results show that OCB are related to all the variables under study. When examined together, satisfaction and insecurity play different roles in the relationship between professional integration and OCB, satisfied and insecure workers presenting most of these behaviors, contrariwise to unsatisfied and insecure workers. Yet, although the average levels of OCB of the latter are lower, those who have a higher PsyCap show higher OCB than their counterparts with low PsyCap. Finally, PsyCap is found to be a mediator between satisfaction and some forms of OCB. Statistical models that study satisfaction, insecurity and PsyCap together seem to explain little variance in OCB, suggesting that many other variables should be included in OCB research. The implications of these findings for both researchers and practitioners are discussed.

Country
Portugal
Keywords

Work satisfaction, M12, PsyCap, M Business administration and business economics - Marketing - Accounting - Personnel economics, Satisfação no trabalho -- Job satisfaction, Organizational citizenship behaviors, Domínio/Área Científica::Ciências Sociais::Economia e Gestão, Comportamentos de cidadania organizacional, Capital psicológico -- Psychological capital PsyCap, Satisfação no trabalho, D23, D Microeconomics, Estabilidade do emprego, Job insecurity

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
    OpenAIRE UsageCounts
    Usage byUsageCounts
    visibility views 99
    download downloads 259
  • 99
    views
    259
    downloads
    Powered byOpenAIRE UsageCounts
Powered by OpenAIRE graph
Found an issue? Give us feedback
visibility
download
selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
views
OpenAIRE UsageCountsViews provided by UsageCounts
downloads
OpenAIRE UsageCountsDownloads provided by UsageCounts
0
Average
Average
Average
99
259
Green