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Revista de Derecho Administrativo Económico
Article . 2000 . Peer-reviewed
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https://dx.doi.org/10.7764/red...
Other literature type
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Regulación e indicadores de calidad del servicio

descriptionPublicationkeyboard_double_arrow_right Article , Other literature type 01 Jan 2000Publisher:Pontificia Universidad Catolica de ChileJournal:Revista de Derecho Administrativo Económico (eissn: 0719-5591, Copyright policy )
Authors: Juan Saldivia Medina;

doi: 10.7764/redae.4.14

Regulación e indicadores de calidad del servicio

Abstract

En sentido general calidad es la correspondencia que existe entre la percepcion de las propiedades de un bien o servicio y las expectativas que el cliente o usuario tiene sobre la satisfaccion que dicho bien o servicio le brindara a sus necesidades.

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    		 0
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    		 Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    		 Average
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    		 Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold