Introducing total quality management

descriptionPublicationkeyboard_double_arrow_right Article 25 Mar 1992 English Publisher:RCN Publishing Ltd.Journal:Nursing Standard, volume 6, pages 32-35 (issn: 0029-6570, eissn: 2047-9018,

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Authors: K, Evans; G, English;

doi: 10.7748/ns.6.27.32.s36

pmid: 1596449

Introducing total quality management

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Abstract

Total quality management is a system that could pay dividends for National Health Service managers and employees but would require a change of culture, from one of crisis response to problems to one preventing them from happening in the first place. This article introduces the concept and describes the preconditions for its successful application.

Keywords

Quality Assurance, Health Care, Health Personnel, Humans, Models, Theoretical, State Medicine, United Kingdom

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