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PeerJ Computer Science
Article . 2024 . Peer-reviewed
License: CC BY
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PeerJ Computer Science
Article . 2024
Data sources: DOAJ
DBLP
Article . 2024
Data sources: DBLP
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Validation of system usability scale as a usability metric to evaluate voice user interfaces

Authors: Akshay Madhav Deshmukh; Ricardo Chalmeta;

Validation of system usability scale as a usability metric to evaluate voice user interfaces

Abstract

In recent years, user experience (UX) has gained importance in the field of interactive systems. To ensure its success, interactive systems must be evaluated. As most of the standardized evaluation tools are dedicated to graphical user interfaces (GUIs), the evaluation of voice-based interactive systems or voice user interfaces is still in its infancy. With the help of a well-established evaluation scale, the System Usability Scale (SUS), two prominent, widely accepted voice assistants were evaluated. The evaluation, with SUS, was conducted with 16 participants who performed a set of tasks on Amazon Alexa Echo Dot and Google Nest Mini. We compared the SUS score of Amazon Alexa Echo Dot and Google Nest Mini. Furthermore, we derived the confidence interval for both voice assistants. To enhance understanding for usability practitioners, we analyzed the Adjective Rating Score of both interfaces to comprehend the experience of an interface’s usability through words rather than numbers. Additionally, we validated the correlation between the SUS score and the Adjective Rating Score. Finally, a paired sample t-test was conducted to compare the SUS score of Amazon Alexa Echo Dot and Google Nest Mini. This resulted in a huge difference in scores. Hence, in this study, we corroborate the utility of the SUS in voice user interfaces and conclude by encouraging researchers to use SUS as a usability metric to evaluate voice user interfaces.

Country
Spain
Keywords

usability evaluation, QA75.5-76.95, System usability scale, Human-Computer Interaction, system usability scale, adjective rating scale, Voice assistants, Electronic computers. Computer science, voice assistants, Adjective rating scale, voice user interface, Usability evaluation, Voice user interface

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    Top 10%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Top 10%
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
27
Top 10%
Top 10%
Top 10%
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gold