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SYNERGY Journal of Economics and Business
Article . 2025 . Peer-reviewed
License: CC BY
Data sources: Crossref
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Kepuasan Pelanggan melalui Cita Rasa, Ekuitas Merek dan Harga

Authors: null Siti Mahmudah;

Kepuasan Pelanggan melalui Cita Rasa, Ekuitas Merek dan Harga

Abstract

Kepuasan pelanggan merupakan faktor penting dalam menentukan keberlangsungan dan daya saing suatu usaha, khususnya pada sektor usaha mikro, kecil, dan menengah (UMKM). Produk Dapur Solo sebagai salah satu UMKM binaan Badan Amil Zakat Nasional (Baznas) dituntut untuk mampu memenuhi harapan pelanggan di tengah persaingan industri kuliner yang semakin ketat. Penelitian ini bertujuan untuk menganalisis pengaruh cita rasa, ekuitas merek, dan harga terhadap kepuasan pelanggan. Penelitian ini menggunakan pendekatan kuantitatif dengan metode survei. Populasi penelitian adalah masyarakat pelanggan Produk Dapur Solo di wilayah DKI Jakarta. Sampel penelitian berjumlah 205 responden yang ditentukan menggunakan teknik insidental sampling. Data dikumpulkan melalui kuesioner yang telah diuji validitas dan reliabilitasnya. Metode analisis data yang digunakan adalah analisis regresi linier berganda dengan bantuan perangkat lunak Statistical Package for Social Science (SPSS) versi 26. Hasil penelitian menunjukkan bahwa cita rasa, ekuitas merek, dan harga secara simultan berpengaruh positif dan signifikan terhadap kepuasan pelanggan Produk Dapur Solo Binaan Baznas. Secara parsial, masing-masing variabel, yaitu cita rasa, ekuitas merek, dan harga, juga memiliki pengaruh positif dan signifikan terhadap kepuasan pelanggan. Temuan ini mengindikasikan bahwa kepuasan pelanggan tidak hanya ditentukan oleh kualitas rasa produk, tetapi juga oleh kekuatan merek serta kesesuaian harga dengan kualitas yang dirasakan pelanggan. Penelitian ini diharapkan dapat memberikan kontribusi praktis bagi pengelola Produk Dapur Solo dan Baznas dalam merumuskan strategi peningkatan kualitas produk, penguatan merek, dan penetapan harga yang tepat guna meningkatkan kepuasan pelanggan serta keberlanjutan UMKM binaan.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold