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Triangulation Framework for Local Service Delivery

Authors: Erlinda Medalla; Jenny Balboa;

Triangulation Framework for Local Service Delivery

Abstract

How should local service delivery of public goods and services be improved for desirable development outcomes? This paper attempts at answering this question by providing a framework for improving local service delivery. It argues that improving local service delivery is a function of triangulating delivery of any public goods and services through their policy, institutional, and financial characteristics; zeroing in on their interdependence and normative dimensions; the effectiveness of institutions and capabilities and productivity of their actors; and the role of governance against the backdrop of development constraints and supported by opportunities for reforms. It further argues that institutions and their actors take the primordial role in improving local service delivery especially in cases of policy gaps and financial inadequacies._x000D_ Corollary argument is that governance--both institutional and democratic--is the key in helping catalyze institutional change and improving service provision to achieve such goals as quality of life, empowered citizenry, and responsive leadership based on normative entitlements. The values (rights, equity, quality, and sustainability) and elements/principles of governance (efficiency, participation, transparency, accountability, and predictability) both lay the groundwork for delivering goods and services, as well as serve as indicators in assessing local service delivery. In other words, improving local service delivery is a function of the triangulation of policy, institutions, and finance within value-based and principle-oriented governance framework.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
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