Tourist apartments (AT in Spanish), as a type of extra-hotel accommodation, are a very popular option nowadays. In many cases, the owner of the apartment is the person in charge of guaranteeing the reservation process from start to finish. On the other hand, tourists, informed of their obligations as users of the service, frequently do not comply with aspects that later have a domino-effect both on their own state of mind and on that of the hotelier. The aim of this study is to relate direct personal inner feelings after travelling with external complaints against tourist apartment owners. By means of an interview carried out among 100 AT owners in different Spanish locations as well as a collection of comments published online by travelers, it was revealed how fatigue generated by the journey has a significant influence on tourist complaints during the first hours of their stay. This exploratory study represents a timely contribution to the analysis of variables that affect the change in mood of tourist users, and which provides a forecast of their behavior and its impact on the feelings of AT owners