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Part of book or chapter of book . 2012
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Part of book or chapter of book . 2012
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Full-Text: https://strathprints.strath.ac.uk/57576/1/Laureani_2012_Lean_six_sigma_in_the_service_industry.pdf
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Part of book or chapter of book . 2012
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Full-Text: https://strathprints.strath.ac.uk/57576/1/Laureani_2012_Lean_six_sigma_in_the_service_industry.pdf
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Part of book or chapter of book . 2012 . Peer-reviewed
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Lean Six Sigma in the Service Industry

descriptionPublicationkeyboard_double_arrow_right Part of book or chapter of book 16 Mar 2012 English Publisher:InTech
Authors: Laureani, Alessandro;

doi: 10.5772/31961

Lean Six Sigma in the Service Industry

Abstract

In light of the increasing importance of the service sector, the objective of this chapter is to discuss whether the business improvement methodology known as Lean Six Sigma is applicable to the service industry as well, and illustrate some case study applications.

Related Organizations
Keywords

Management. Industrial Management, 330, HD28, 650

  • BIP!
    Impact byBIP!
    selected citations
    These citations are derived from selected sources.
    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    		 11
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    		 Top 10%
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    		 Top 10%
    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    		 Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
11
Top 10%
Top 10%
Average
Green
hybrid
Related to Research communities
UArctic