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Journal of Business Inflation Management and Accounting
Article . 2025 . Peer-reviewed
License: CC BY NC
Data sources: Crossref
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Pengaruh Pengalaman Merek, Sikap Pelanggan, dan Kepercayaan Merek Terhadap Loyalitas Merek Pengguna Iphone pada Mahasiswa di Daerah Istimewa Yogyakarta

Authors: Natannael Naomi; Dorothea Wahyu Ariani;

Pengaruh Pengalaman Merek, Sikap Pelanggan, dan Kepercayaan Merek Terhadap Loyalitas Merek Pengguna Iphone pada Mahasiswa di Daerah Istimewa Yogyakarta

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh Pengalaman Merek, Sikap Pelanggan,dan Kepercayaan Merek terhadap pengguna iPhone pada mahasiswa di Daerah Istimewa Yogyakarta. Penelitian ini menggunakan pendekatan kuantitatif dengan teknik pengambilan sampel metode purposive sampling dan jumlah sampel 101 responden. Hasil Uji Instrumen menyatakan bahwa data dalam penelitian ini terbukti valid dan reliabel. Hasil Uji Asumsi Klasik dinyatakan data dalam penelitian ini terdistribusi secara normal dan model regresi yang digunakan tidak mengandung gejala multikolinearitas maupun heteroskedastisitas. Hasil penelitian ini membuktikan bahwa: (1) Pengalaman Merek tidak berpengaruh signifikan terhadap Loyalitas Merek pengguna iPhone pada mahasiswa di Daerah Istimewa Yogyakarta. (2) Sikap Pelanggan berpengaruh dan signifikan terhadap Loyalitas Merek pengguna iPhone pada mahasiswa di Daerah Istimewa Yogyakarta. (3) Kepercayaan Merek berpengaruh positif dan signifikan terhadap Loyalitas Merek pengguna iPhone pada mahasiswa di Daerah Istimewa Yogyakarta. Hasil ini membawa implikasi bagi peneliti selanjutnya untuk mengkaji perilaku loyalitas merek pengguna iPhone pada mahasiswa.Temuan penelitian ini dapat menjadi bahan evaluasi untuk meningkatkan penjualan dan mempertahankan loyalitas smartphone merek iPhone dikalangan mahasiswa.

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
hybrid