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Tuberculosis and Thorax
Article . 2017 . Peer-reviewed
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The cough frequency among call center workers: “call center cough”

Çağrı merkezi çalışanlarında öksürük yakınma sıklığı: “çağrı merkezi öksürüğü”
Authors: Coskun Beyan, Ayse; Dirican, Adem; Ozkaya, Sevket; Koksal, Nurhan; Bayiz, Hulya;

The cough frequency among call center workers: “call center cough”

Abstract

Call centers are places where numerous people work together always speaking in a closed environment, and the most common complaint about admission to a doctor by call center employees is a cough and other respiratory system symptoms.In this study, we aimed to demonstrate the relationship of call center employees between work and cough complaints and cough incidence with a questionnaire that consists of eleven questions and evaluates epidemiologic features, cough complaints of call center employees.132 people were accrued to this study and the female/male ratio was 102/30. Mean age was 26.4 ± 2.7 (min-max; 21-39) years, mean working time at the call center was 2.6 ± 1.2 (min-max; 0.1-8) year and mean daily working hours was 8.1 ± 1.1 hour. 40 (30.3%) participants had cough complaint before beginning, 89 (67.4%) participants had cough complaint after to work at a call center work (p= 0.004).Cough is more prevalent in call center employees. Pulmonary medicine specialist and occupational medicine practioner keep their mind unexplaned cough with infections or other reasons might be a warning and early symptoms of sick building syndrome or other building related diseases or voice abusing on call center operators.

Country
Turkey
Keywords

Adult, Male, Turkey, Interprofessional Relations, Telephone, Occupational Diseases, Young Adult, Cough, Surveys and Questionnaires, occupational health, Prevalence, Humans, Female, call center, Call Centers

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
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