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Integrated Journal for Research in Arts and Humanities
Article . 2023 . Peer-reviewed
License: CC BY NC ND
Data sources: Crossref
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Brand Advocacy Driven by Customer Satisfaction: A Qualitative Perspective

Authors: Kamalesh Kishore Shrivastava;

Brand Advocacy Driven by Customer Satisfaction: A Qualitative Perspective

Abstract

Brand advocacy is a powerful tool in modern marketing, driven primarily by high levels of customer satisfaction. This study examines how satisfied customers become brand advocates, influencing peer perceptions and boosting organizational success. Using qualitative methodologies, including interviews, focus groups, and case studies, the research focuses on the Indian market, where cultural factors such as collectivism and trust play critical roles. The study identifies key drivers of customer satisfaction that contribute to brand advocacy, such as service quality, emotional connection, and digital engagement. Insights from prominent Indian brands like Zomato, Tata, and Patanjali highlight the practical implications of fostering brand advocacy through customer satisfaction. Recommendations include strategies for businesses to harness this relationship to strengthen market positioning and customer loyalty.

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    popularity
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    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
gold