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Academy of Management Proceedings
Article . 2012 . Peer-reviewed
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Digital Natives and Digital Immigrants: Differences in Online Trust Formation

Authors: Hoffmann, Christian Pieter; von Kaenel, Andrea; Lutz, Christoph; Meckel, Miriam;

Digital Natives and Digital Immigrants: Differences in Online Trust Formation

Abstract

Online applications support and affect an extensive variety of today's social and business interactions. Trust has been identified as a key prerequisite for the acceptance and adoption of online services or applications. Research has come a long way in exploring antecedents and drivers of online trust. A range of authors have hypothesized that user characteristics, such as web experience and demographics, impact online trust formation. Based upon a survey among German internet users, we differentiate two user groups, "Digital Natives" and "Digital Immigrants", and find significant differences in their trust formation. While "Digital Natives" look for a balance in perceived risk and benefit as well as convincing third party endorsements when choosing an online service, "Digital Immigrants" are more interested in large, well-established providers with a recognizable offline presence.

Country
Switzerland
Related Organizations
Keywords

330, Privacy, 070, Online Trust, Initial Trust, e-Business, Privacy, Security, Security, Online Trust, information management, Initial Trust, e-Business

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    This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
    1
    popularity
    This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
    Average
    influence
    This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
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    impulse
    This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
    Average
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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
1
Average
Average
Average
bronze