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International Journal of Integrated Care (IJIC)
Article . 2025 . Peer-reviewed
Data sources: Crossref
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PubMed Central
Article . 2025
License: CC BY
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The inTouch Integrated Care Framework – Reimagining Integrated Health Service Delivery

Authors: Kathy Eljiz; Jo Medlin; Ben Harris-Roxas; Jasmin Ellis; Alison Derrett; Graeme Loy; David Greenfield;

The inTouch Integrated Care Framework – Reimagining Integrated Health Service Delivery

Abstract

Integrated care has been adopted as a guiding principle to reduce fragmentation and to make health systems more person-centred. Successful integration requires care services and processes that include primary care, specialist care, and acute services. To promote learning and development in the field, flexible and adaptable empirically derived frameworks for different contexts, conditions and settings are required.The Western Sydney Local Health District (WSLHD) inTouch Program is a systems approach to reconceptualising service delivery, focusing on integrating systems components, platforms for service delivery and coordinating care planning for improved care delivery. The inTouch Program key features and core elements, and three care pathways are presented, demonstrating the adaptability for different population cohorts.The inTouch Program, and each pathway, embodies an ongoing, dynamic response to patient priorities. Informed by bottom-up stakeholder input from staff, consumers, and care providers, each pathway fosters interorganisational collaboration by facilitating coproduction of care across primary, aged, and community care sectors, as well as hospitals. The analysis derives an inTouch Integrated Care Framework consisting of six core elements, four strategy and governance enablers, and operational components required for practical implementation and sustainability of pathways. Together they operationalise and link diverse health and social care organisations into a living continuum of care.Accounting for nuances in organisational and care settings, is the difference between success and failure for integrated care. The exploration of the inTouch program and three pathways has detailed how to deliver care for different patient cohorts across health and social care settings. The three care pathways demonstrate the viability and necessity to pursue collaboration, cooperation and care navigation, whilst tailoring services to specific contexts and stakeholder needs. inTouch program aims to ensure safe, high quality patient care is delivered across health and social settings, prioritising the patient needs.

Keywords

systems approach, aged care, Integrated Care Case, community, acute, integrated care framework, primary health

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selected citations
These citations are derived from selected sources.
This is an alternative to the "Influence" indicator, which also reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Citations provided by BIP!
popularity
This indicator reflects the "current" impact/attention (the "hype") of an article in the research community at large, based on the underlying citation network.
BIP!Popularity provided by BIP!
influence
This indicator reflects the overall/total impact of an article in the research community at large, based on the underlying citation network (diachronically).
BIP!Influence provided by BIP!
impulse
This indicator reflects the initial momentum of an article directly after its publication, based on the underlying citation network.
BIP!Impulse provided by BIP!
0
Average
Average
Average
Green
gold